Behaviour & Communication Patterns Observed

Throughout the engagement, a number of recurring communication and behavioural patterns were observed. These patterns contributed to delays, confusion, and an inability to progress the project in a structured and professional manner.

1. Repeated Chasing Without Substantive Progress

Multiple emails and text messages were sent requesting confirmation of receipt, yet these communications did not address the core technical issues raised. The pattern involved persistent follow‑ups without delivering the required engineering corrections or explanations.

2. Attempts to Shift Communication Back to Informal Channels

After formal notices were issued, attempts were made to re‑establish communication via text message and informal email. This occurred despite clear written requests to keep all communication formal and documented. This behaviour created pressure and blurred the boundaries between professional and informal communication.

3. Avoidance of Technical Issues Raised

Key structural concerns — including foundation depth assumptions, missing lintel design, roof structure omissions, and incomplete calculations — were not addressed directly. Responses often focused on peripheral matters rather than the substantive engineering issues.

4. Pressure Tactics and Urgency Without Resolution

Messages implying urgency (“I can see you have received my message…”) were sent without providing the missing engineering work or a clear plan to resolve the defects. This created pressure without contributing to project progress.

5. Lack of Clear Accountability

Responsibility for the structural pack appeared unclear. Communications referenced multiple individuals without clarity on who was accountable for delivering the engineering work or responding to the technical concerns.

6. Failure to Deliver Paid‑For Engineering Amendments

Amendments that were paid for — including updated foundation strategy, lintel design, roof structure, and load path corrections — were not delivered. Requests for these items were acknowledged but not completed.

7. Escalation Only After Public Visibility Increased

Increased communication occurred only after:

This pattern suggests reactive rather than proactive engagement.

8. No Formal Response to Refund Request or Final Notice

Despite multiple opportunities, no formal response was provided to the refund request or the final notice. This absence of formal engagement contributed to the escalation to external bodies.